The IT Help Desk provides front-line technical support to all 皇冠博彩 students, faculty, and staff. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.
Here are the online tools to reset and unlock your My皇冠博彩 and NVCC (network/email) accounts. We encourage all 皇冠博彩 students, faculty, and staff to use these tools to resolve any account issues before calling the IT Help Desk to avoid waiting in long queues to speak with a Help Desk Analyst.
All users must enroll in Multi-Factor Authentication (MFA) to access Canvas, SIS, and other critical my皇冠博彩 tools.
There are three methods for MFA using your mobile device:
If you successfully set up MFA but fail authentication twice, please wait 15-20 minutes before you reattempt or risk account lockout.
Options for individuals who do not possess a smartphone, cell phone, or other mobile device are still being researched by VCCS. We will make this information available as soon as we can.
We have been experiencing issues with users not being able to sign in after changing their password. If you experience this issue, please close all browser windows and try again. If that does not work, login using your username in ALL CAPS. Example: enter bbb123 as BBB123.
Need to reset your my皇冠博彩 password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the Forgot Password link on the my皇冠博彩 login page.
If you are unable to reset your password using the Forgot Password link, you can call the IT Help Desk for assistance. Please have the following information available:
Local Telephone: 703.426.4141 Toll-Free: 855.259.1019 (outside of Northern Virginia)
When calling the IT Help Desk, please listen carefully as the options have recently changed.